Returns and exchanges

Exchange and return policy: Scent Code

At Scent Code we aim to offer an excellent shopping experience, and we take care to protect our customers' rights under the laws in force in the State of Kuwait.

1. Conditions for exchange and return

• The product must be in its original condition and unused, with its packaging and contents kept intact.
• The purchase invoice, or other proof of the order, must be provided.
• An exchange or return can be requested within 14 days of receiving the order.
• For perfumes, the periods, rules and exceptions set by law apply, including the provisions on online purchases.

2. Opened or used perfumes

A perfume cannot be returned or exchanged just because of a change of mind once it has been opened or used, where the law allows this, without prejudice to the customer's rights where the product is faulty or does not match the order.

3. Damaged or non-matching products

• If a product arrives damaged, different from what was ordered, or faulty, please contact us with the order number and photos showing the problem.
• We will review the case and offer the right solution, whether an exchange, a return or a refund, in line with the rights set by law.

4. Refunds

Once a return is accepted, the amount is refunded by the original payment method or another method agreed with you, with no additional charges contrary to the law.

5. Making a request

Exchange or return requests can be made through the store's official contact channels (WhatsApp or email), giving the order number and the reason for the request.

Thank you for your trust in Scent Code.